How to read your residential electric bill
What you’ll see on every bill
Your printed electric bill features full-color energy history graphs and a blue box around the key information in the upper right corner. Regardless of your price plan, the following sections and information will always be on your bill.
- Monthly service charge (MSC): Your MSC falls into one of three tiers, depending on the size of your home and energy usage. This charge helps cover the costs of customer service, billing and your connection to the grid.
Click here for more information and help determining your MSC tier.
- Energy (kWh) charge: This is a variable charge that covers the cost of buying or producing the electricity used during the billing service period. It also covers the cost of supplying necessary transmission, generation and distribution capacity to meet customers’ needs. The actual charge to individual customers will vary month to month according to the amount of energy consumed.
What factors into SRP’s pricing per kWh
The main factors that can affect SRP’s price per kilowatt-hour (kWh) are base rate (standard electric rates), Fuel and Purchased Power Adjustment Mechanism (FPPAM), Transmission Cost Adjustment (TCA) and price plan.
Every few years, SRP conducts a comprehensive review of its costs and revenue needs. This includes:
- Infrastructure maintenance and upgrades
- Investments in new energy sources
- Meeting environmental and regulatory requirements
This adjustment accounts for market fluctuations in fuel costs, such as natural gas, and purchased power, such as third-party power plants. FFPAM allows SRP to recover actual costs without markup, as we strive to limit costs carried over to our customers. The FPPAM is reviewed and adjusted on a regular basis by the SRP Board of Directors.
This allows for the recovery of transmission-related costs incurred by SRP to bring power from third parties into the SRP service territory. The TCA helps to reduce the risk of over- and under-recovery due to changes in transmission cost or load. The TCA is reviewed and adjusted annually by SRP's Board of Directors.
SRP's standard electric rates offer a variety of price plans for customers to select the best fit for their usage and lifestyle. Plans range from the Basic Price Plan, which has a flat rate per kWh (regardless of the time of day you use power) to time-of-use plans with rates that vary by the time of day. Time-of-use plans also offer super off-peak, off-peak and on-peak rates.
If you have questions, please call us at the telephone number listed here on your electric bill.
Your service address and rate plan. The plan noted is the price plan used to calculate your bill.
The energy bar graph displays up to 36 months of usage (kWh) history. If you participate in a plan that has demand (kW) charges, an additional graph with 36 months of demand history will also be shown.
A table with the number of billing period days, daily usage (in kWh), daily costs and average daily temperatures for the current, last and same billing month last year.
This section lists the total energy in kilowatt-hours (kWh) used for the billing period and the current and prior month's meter readings. If you participate in a plan that has Demand (kW) charges, the maximum On Peak demand for the billing period will display.
Your service period in addition to the due date, the amount you currently owe and your account number in an easy-to-read format. You can keep the top part of the bill for your records, or try our free eBill service. If you go paperless, you’ll receive your bill electronically and be able to view up to three years of past bills online.
The charges for the current month, including discounts, previous charges, payments and current balance due, are listed here. Local and state taxes are also shown.
More information about your current bill, your account and SRP options and programs that can benefit you. If you participate in a time-of-day plan, your savings will be shown here.
The amount due and due date in an easy-to-read format. If you mail your payment, you should include your bill stub. You can also use the information on your bill stub to pay your bill in cash at a retail location.
This section shows the current calendar year of energy consumption broken down by month in kWh. Usage includes the energy you generated plus SRP energy.
This section shows the energy you produced during on-peak and off-peak hours.
This section shows the energy that you purchased from SRP or sold to SRP during on-peak and off-peak hours. Negative numbers show the amount of kWh sold to SRP. The On-Peak kW Max is the maximum demand that occurred during on-peak hours. Average Demand customers will also see the On Peak kW Avg totals in this section, which is the average of your daily maximum on-peak energy demand readings for the billing period.
This section shows the percentage of your energy that was supplied by your system. If you produced more energy than you used, then the percentage will exceed 100%, which indicates SRP purchased excess energy.
Reading a Customer Generation or Average Demand price plan bill
If you participate in one of SRP's demand-based solar price plans (Customer Generation or Average Demand), these terms are specific to your electric bill:
- Demand (kW): This is a measure of the maximum rate at which electricity was used during the billing period. Demand is measured in kW.
- Demand (kW) charge: This charge covers some of the costs of supplying transmission and distribution capacity to meet your energy demand. The transmission system includes the towers and high-voltage lines that transmit electricity from power plants to the distribution system. The distribution system includes the lower-voltage power lines and poles (or underground power lines) and transformers that connect your service to the transmission system. The charge you pay will vary month to month based on the demand your account has placed on the system.
Reading a Time-of-Use Export or Electric Vehicle Export price plan bill
If you're a solar customer on SRP's Time-of-Use Export or Electric Vehicle Export price plans, these terms are specific to your electricity bill:
- Export kWh: Energy in kilowatt-hours (kWh) from a rooftop system not used in the home and provided to the grid. The credit for the energy from the rooftop system is shown as an export credit based on the kWh.
- On-site generation: This is the measure of energy in kilowatt-hours (kWh) generated from the customer's rooftop system.
- Total household energy use: The total on-site generation from the rooftop system minus energy exported to the grid plus energy delivered by SRP.
Need help reading your bill? Call (602) 236-8888(602) 236-8888 anytime or send us an email.
Interested in changing your plan?
Use our price comparison display to find the plan that works best for you. Please note that you must be at your residence for at least 12 calendar months to access the price comparison display.
RELATED TOPICS
Set up paperless billing with SRP eBill | SRP
Cut down on the clutter and simplify your life with SRP paperless billing. See how SRP eBill works and sign up today.
SRP mobile apps: Power, M-Power and Water | SRP
Download one of three SRP mobile apps today to access and manage your SRP water, power or M-Power account from anywhere, anytime.
Pay your SRP bill | SRP
SRP offers many options to pay your bill online or in person. Find everything you need to make a payment here.
