How to request a streetlight repair
To ensure quick repair, please review the information below first.
Is it a hazard?
The following issues require immediate attention: leaning, bent or fallen poles, exposed electrical wires, hanging fixtures, open/damaged J-boxes, and missing hand hole covers.
Call us immediately at (602) 236-8888. For Spanish-speaking only, please call (602) 236-1111.
Requests submitted online are reviewed and processed between 6 a.m. and 3:30 p.m., Monday through Friday. If you are concerned that the streetlight problem is a safety issue, call us. Our customer service representatives are available 24/7.
Find out who owns the streetlight
Streetlights may be owned by SRP, the city, HOAs or property management companies. Repairs and maintenance issues are the responsibility of the streetlight owner.
All streetlights have an ownership code located on the pole that consists of a one- to two-letter prefix followed by a number. Use the ownership code to determine the correct entity to contact for repairs.
Use the guide below to determine the streetlight owner and request repairs
|Ownership code begins with||Streetlight owner||Reporting a problem or requesting repair|
|A (security light)||SRP||Submit a repair request|
|XX (streetlight)||SRP||Submit a repair request|
|AP||City of Apache Junction||(480) 982-1055|
|AV||City of Avondale||(623) 333-4201 for repairs or other issues, or use their online form.|
|CH||City of Chandler||(480) 782-3460 for repairs, or use their online form|
|C||Customer Owned Lighting||Report to your HOA/Property Management Company|
|GI||Town of Gilbert||(480) 503-6400 for repairs, or use their online form|
|GL||City of Glendale||(623) 930-3630 for repairs, or use their online form|
|GU||Town of Guadalupe||(480) 730-3080|
|ME||City of Mesa||(480) 644-3191|
|PE||City of Peoria||(623) 773-7432 for repairs, or use their online form|
|SC||City of Scottsdale||(480) 312-5620|
|PH||City of Phoenix||(602) 495-5125 or use their online form|
|SH||Arizona Department of Transportation (ADOT)||(602) 712-7856|
|TE||City of Tempe||(480) 350-4311 or use their online form|
|TO||City of Tolleson||(623) 936-7141|
New installations or removals
- For SRP security light installation (HOAs, churches, schools and government accounts only), please call (602) 236-8833.
- For SRP security light removals, please call (602) 236-8833.
- For municipal street lighting requests, please contact your local municipality.
- A private contractor can be hired for all other installations.
SRP only maintains streetlights that have an ownership code beginning with “A” or “XX.” If you are unable to determine who owns the streetlight, we recommend that you contact either the city, town or HOA/property management company, if there is one.
Repair requests submitted for streetlights that SRP does not own will not be processed. If you are unsure of the owner, either call or submit your request to your local municipality.
Repair time frame
On average, SRP streetlights are repaired within 15 business days. In some cases, such as when there is a power issue, repairs can take up to 30 days.