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January 2019

You'll love these products that save you money

We're always looking for new ways to help you save energy and water. That's why we are excited to introduce SRP Marketplace, an online shopping experience where you can research and purchase energy- and water-efficient products for your home.

As an SRP customer, you have exclusive access to special discounts and instant rebates on connected home devices, WaterSense®-certified products, LED bulbs and more. Shop when it's convenient for you from your desktop, tablet or phone. Visit to find out more.

Get a $25 instant rebate off a Nest thermostat.



Sealing duct leaks can save you $200 or more a year. Plus, when Phoenix-area temperatures rise, properly sealed ducts will help keep your home cooler and more comfortable. SRP can help you with up to $250 for qualified testing and repairs.

Go to to learn more and find a contractor.

You might have leaky ductwork if:

  • Your electricity use increases.
  • Certain rooms are too cold or too hot.
  • Your home has excessive dust.


Did you know?

You can zoom in on your city and map out your own personalized art walk along one of our canal paths with our interactive history map.

The map shows the location of historic water and power features as well as public artwork and interpretive signage along the canals and other significant historic sites. This project marks the first time the public artwork and interpretive signage have been mapped. Each site includes pictures, a description and in many instances a link to other websites for further information.

Find out what's in your backyard today. Visit



Up to 20% of a home's annual energy use for the average SRP customer goes to producing hot water for cooking, bathing, laundry and dishwashing. Consider these tips for saving energy and money:

  • Install aerators or water-efficient faucets in your bath and kitchen to reduce hot water consumption by up to 35%.
  • Repair leaking water faucets and make sure faucets are turned off completely. A dripping hot water faucet can leak hundreds of gallons a year, adding to your water heating costs.
  • Set your water heater thermostat to 120°.
  • Install a timer on your water heater if you are on a time-of-day price plan. This will keep the unit from cycling on during higher-cost on-peak hours.
  • Take short showers instead of baths. A 10-minute shower with a WaterSense-labeled showerhead uses approximately 20 gallons per shower, while a full bathtub uses up to 70 gallons.

For more ways to save, visit


Safety Information for You

Avoid outlet overload with this reminder from SRP Safety Connection™:

  • Never use extension cords or multi-outlets for appliances.
  • Only plug one heat-producing appliance (e.g., hairdryer, iron, steamer, toaster or slow cooker) into an outlet at a time.
  • A heavy reliance on extension cords may mean you have too few outlets.
  • Contact a licensed electrician if you suspect there are any electrical issues at your home.

For more tips to keep you safe around electricity, visit



How much am I charged for a deposit?

Our standard residential deposit is $290.

Why am I being charged for a deposit?

We require a deposit because we bill for services after they have been provided. In many cases, deposits can be waived with a good utility credit rating from a consumer credit reporting agency. A returned check or service disconnection may result in the assessment of an initial or additional deposit.

When will my deposit be refunded?

The deposit will remain on your account for at least 18 months. The deposit will be applied to your bill on the 19th month of continuous service if we have your Social Security number in our records and you have established on-time payment history.

If you turn off service before your deposit is applied, the deposit will be applied to your final bill. If applying the deposit results in a credit balance on your account, the balance will be refunded to you by a check sent to the mailing address you provide to us when turning off service.



Even though your energy consumption may decrease during the winter months, there are still ways to save:

  1. Cooler months give plants time to get established before summer. Choose low-water-use varieties and keep mature plant size in mind.
  2. Dig a hole that is three to five times wider but no deeper than the plant's root ball.
  3. Loosen the container from the root ball and remove the plant by the root ball (not the branches or foliage).
  4. If the roots are compact or circling the container, score the root ball or loosen the roots around the circumference of the plant.
  5. Place the plant in the hole so that the top of the root ball is even with or just a bit above the soil surface. Fill the hole in with soil, pressing firmly around the root ball to minimize settling.
  6. Up to 70% of home water use occurs outdoors. Install a WaterSense-labeled smart irrigation controller to save at least 20% more than a traditional controller.

Visit for more water-saving ideas.


New Cellphone number?

Image of cell phone showing SRP app.

Has your email address or cellphone number changed? Don't forget to update your contact information with us. When you do, you'll be able to receive alerts and reminders about your account.

Call (602) 236-8888 to make any changes. You can also update your information by logging into your account at Click on My Account and select Preference Center.

Account alerts and reminders:

  • Get notified if there's a power outage in your area.
  • Receive your bill amount, due date and payment confirmation.
  • See a weekly bill estimate based on current usage.


Be our guest at the Phoenix Art Museum

Through an SRP sponsorship, you can enjoy free general admission to the Phoenix Art Museum on Wednesdays from 3 to 9 p.m. Discover world-class art, culture, film and more.

In March, be sure to check out the "Agnes Pelton: Desert Transcendentalist" exhibit. Pelton was known for abstract studies of earth and light, shimmering stars and atmospheric horizon lines.

Find more offers at