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MAY 2022

SUMMER HEAT IS ON THE WAY AND WE'RE HERE TO HELP

With higher temperatures approaching, SRP knows how important it is for our customers to have power. We care about your safety and well-being, which is why we have programs and resources in place to help in times of need. Here are some that might help you:

Save $23 per month with the Economy Price Plan monthly discount. Depending on how many people live in your home and how much everyone earns, you may be eligible for a monthly discount. Visit srp.net/epp to see if you qualify.

Get alerts for planned outages that could affect medical equipment. If you or someone in your home relies on medical equipment that requires continuous electricity, you can sign up to receive planned outage alerts by visiting srp.net/medical.

Do you have a Safety Net? If your electric bill becomes past due, SRP can reach out to someone you trust. The SRP Safety Net program helps to protect against power shutoffs by keeping a family member or friend informed. Sign up today at srp.net/safetynet.

Get help with your bill. SRP’s customer service team is here for you 24/7 to discuss payment plans, programs and options to help you through difficult times. Our team can also connect you with an SRP Resource Counselor who can provide information for community agencies that may be able to provide financial help for energy bills. They can also help with critical needs — things like food, medical care, clothing and shelter.

To speak with a customer service rep, call (602) 236-8888 anytime. You may also visit srp.net/resources for information on how to apply for assistance in your area.

 

MEMORIAL DAY HOLIDAY HOURS

If you participate in the SRP Time-of-Use, SRP EZ-3, Electric Vehicle (EV), Residential Demand Pilot or a Customer Generation price plan, all hours on May 30 will be lower-priced (off-peak) in observance of Memorial Day. For the EV Price Plan, super off-peak hours are in effect from 11 p.m. to 5 a.m. every day.

 

HOW TO PREVENT HUMAN-CAUSED WILDFIRES

May is National Wildfire Awareness Month. Over the past 20 years, we have watched large wildfires ravage the Salt and Verde river watersheds — many of them human-caused. The devastation proves one important fact that must be addressed now: Our forests are unhealthy and at high risk for wildfires.

Whether you’re a first-time visitor to our forests or a national forest expert, you play a valuable role in preventing wildfires and protecting our watershed. Here are a few tips on how you can prevent wildfires while traveling to your destination:

  • Don’t park on dry brush. Dry brush and vegetation can serve as wildfire tinder. Avoid driving over or parking on dry vegetation and check your tailpipes for debris before you hit the road.
  • Check tires before leaving. Tire blowouts are dangerous to navigate and sparks from the tire hitting the road can set surrounding dry vegetation and brush ablaze.
  • Don’t drag tow chains. Secure all chains before driving. Chains dragging on the road’s surface can also create dangerous sparks.

Together, we can prevent wildfires, restore our forests and ensure that SRP can continue to deliver sustainable and reliable water supplies. Visit srp.net/healthyforest to see how you can join SRP in restoring the health of our forests.

 

SRP KEEPS YOU IN POWER DURING EXCESSIVE HEAT WARNINGS

SRP makes customer safety a priority, especially during Arizona’s hot summer months. Anytime an Excessive Heat Warning is issued by the National Weather Service, SRP will prevent your meter from disconnecting for nonpayment. Please note: You will still be charged for the electricity you use during this period along with late payment fees for past-due bills.

If you haven’t already, log in to SRP My Account at srp.net/myaccount and sign up for text or email alerts. Then SRP can notify you if your account is eligible for disconnection because of a past-due balance.

Please continue to make payments during an Excessive Heat Warning to avoid disconnection when it ends. If you’re ever unable to make a payment, we have programs and resources that may help you. Visit srp.net/heretohelp or reach out to our team 24/7 at (602) 236-8888.

 

DID YOU KNOW?

Did you know that the average pool loses up to 15,000 gallons of water to evaporation annually? That’s enough water to fill the pool. Combine the amount of evaporation with a leak and you have one of the biggest users of water and power.

As one of the Valley’s largestsuppliers of water, SRP reminds you to check for leaks periodically. To conduct a leak test, all you need is a bucket and a marker. Visit srp.net/conservation for a how-to video and more water-saving tips

 

NEW PAYMENT OPTION AVAILABLE

You can now make cash payments at more than 500 convenient locations across the Valley. Some locations even offer 24/7 service. To make a cash payment, you’ll need your SRP cash payment card, which is available through the SRP Power App™ or SRP My Account. You can also use an SRP bill stub dated April 18 or later.

You can find active cash payment locations by visiting srp.net/paymentlocations or giving us a call.