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SRP understands that many Arizonans have been impacted by the COVID-19 pandemic. That is why we put policies in place on March 16 to protect our customers, including waiving late payment fees and pausing power shutoffs. Since then, SRP has been assessing the impacts of the pandemic daily. As we work to support our customers and communities during this difficult time, we have decided to extend these policies.

We will continue to pause disconnections through Sept. 30. SRP has made changes to help customers with outstanding debt. In early October, customers with a past due balance of $80 or more who are not already on a payment plan will automatically be enrolled in an eight-month payment plan. If enrolled, you will see the details of the plan on your October bill. If the payment plan is broken, service may be disconnected starting Oct. 1.

If you are having trouble paying your bill, call (602) 236-8888 or visit Our customer service reps are available 24/7, and we have programs and resources to support you. We can also connect you with community agencies that may be able to provide financial help for utility bills and housing costs. Please don’t wait to call. We’re here to help.



Summer may be winding down, but there may still be plenty of hot days ahead for Arizona. Here are five easy ways you can beat the heat and lower your energy bill:

  • Weatherize your doors and windows. Add weather stripping to ensure cracks are sealed and air isn’t leaking into or out of your home.
  • Replace disposable air filters or clean permanent ones at least once a month. A dirty air filter forces your AC unit to work extra hard and drives up energy costs.
  • Unplug "vampire" appliances, like computers, TVs and coffee makers, which can drain energy when they are turned off.
  • Install shade screens on your windows and get an SRP rebate. Shading windows prevents heat gain and can cut cooling costs by up to 25%.

Taking the time to make these small changes around your home can really add up to help you save energy and money. Visit for more ways to save.



National Preparedness Month is recognized each September to promote disaster and emergency planning in an effort to make unforeseen disasters less overwhelming. Being in the middle of a global pandemic, now more than ever it is important to be prepared for disasters and emergencies.

As outlined by the U.S. Department of Homeland Security on, it’s encouraged that individuals engage in planning, educating youth and plugging into their communities. You can find more information and checklists on their webpage.

Some additional recommendations:

  • ESTABLISH a family plan and prepare "go bags" for everyone in advance.
  • SIGN UP for SRP alerts that may impact your area at
  • FAMILIARIZEyourself with home utilities and learn how to shut off water, power and gas.
  • STOCKPILE nonperishable food, medicine and water, setting aside enough to sustain your family for up to 72 hours.
  • CREATE an evacuation plan and discuss zones.
  • CONSIDER mobile chargers and power cells for emergency electricity.
  • ENSURE that everyone has key contacts in their phones and devices.

Lastly, and perhaps most importantly, visit to sign up for SRP’s Medical Preparedness Program if you or loved ones rely on electrical life-sustaining medical equipment. Doing so will alert you if you need to seek relocation during the event of a planned outage.



Owning an electric vehicle (EV) has many benefits, like being able to skip the gas station, cheaper vehicle registration fees and minimal maintenance. Also, SRP provides tools to help you get the most benefits out of your EV. Here are just a couple:

  • EV Price Plan - Sign up for the EV Price Plan to help control your energy usage and save on your monthly bill by charging your EV during lower-priced super off-peak hours. On average, customers save 9% when switching from the Basic Price Plan to the EV Price Plan when they use most of their energy during off-peak hours.*
  • EV Community - oin by registering your EV with SRP and get plugged into opportunities, news and other SRP EV initiatives. Best of all? You’ll get a $50 Amazon gift card simply for joining. Sign up at

If you do not currently own an electric vehicle but are considering purchasing one, visit to learn more.

*Based on SRP analysis of one year of customer usage through April 2020.

Sept. 26 through Oct. 4 is National Drive Electric Week and SRP is giving away three EV chargers! Customers who sign up for the EV Community between Sept. 26 and Oct. 4 will be entered to win one of three chargers. Learn more and sign up at




Did you know that more than 8,000 gallons of water is needed for every 1,000 square feet of winter ryegrass planted? As one of the Valley’s largest suppliers of water, SRP reminds you that there are many benefits of not planting a winter lawn.

  • Save time: There’s no need to scalp your lawn, prepare the seedbed, seed, water or mow.
  • Save water: Getting ryegrass seed to germinate requires watering three times a day. Dormant Bermuda grass needs to be watered only once a month from November to February – even less if we get winter rains.
  • Save energy: Save on the cost of seed, labor, water and gasoline or electricity for mowing and weed whacking. Also, wastewater (sewer) rates are often determined by your winter water usage. If you use more water in the winter, your wastewater rate may be higher throughout the rest of the year.

For more water-saving tips, visit