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August 2019

HELPING YOU KEEP THE POWER ON

SRP understands the significance of keeping customers in service, especially during Arizona's hot summer months. We care about our customers' safety, which is why we have many programs and resources in place to assist those in need.

We encourage customers experiencing difficulty paying their electric bill for any reason to notify us as quickly as possible so we can make arrangements that can help them avoid a worsening financial situation. Call us 24/7 at (602) 236-8888 or visit srpnet.com/heretohelp to learn more about SRP programs and resources available to you.

 

Did you know?

One of the best places to camp, fish or just escape the summer heat is the C.C. Cragin Reservoir on the Coconino National Forest. It also serves an important purpose: The reservoir is part of SRP's water supply system and also supplies drinking water for the town of Payson and other Gila County communities.

The forest surrounding the reservoir is overgrown and at risk of catastrophic wildfire, which would have a devastating impact on the reservoir's water supply. In order to safeguard the water supply, SRP is partnering with stakeholders to restore the forest and protect the watershed. To learn more, visit srpnet.com/forest and click on "Cragin Watershed Protection Project."

 

Kids turn chapters into carnivals

Do your children want to redeem summer reading lists for free rides at the Arizona State Fair? Then step right up and join the Read & Ride program.

Arizona students ages 5—14 can participate by:

  • Reading three books approved by their teacher/guardian
  • Downloading and completing the report along the way
  • Bringing a completed form to Guest Services at the fair

To learn more, visit srpnet.com/offers.

 

THIRSTY FOR CHANGE?

Healthy Arizona forests provide much of the water residents need for life in the Valley. Through the SRP Trees for Change program, SRP is committed to preventing catastrophic wildfires that can tarnish the very rivers and reservoirs that nurture our Valley communities.

Customers can join the effort at srptreesforchange.com for as low as $3 per month. In 2018, SRP matched customer donations up to $200,000 to plant more than 300,000 trees on the Apache-Sitgreaves, Coconino and Kaibab national forests. In 2019, SRP will continue to work with forest partners, with a focus on removing excess trees and brush in an effort to combat the debris that often fuels the spread of forest fires.

 

DASHING NEW DASHBOARDS FOR MY ACCOUNT

For the first time since 2014, SRP is pleased to announce that customers will have access to a new and improved site for account information, payment options, transaction history and more.

Starting Sept. 16, 2019, customers will be able to access this streamlined tool with helpful options designed to empower users. The standard six-option menu will remain, but the refresh will give customers better visibility and easier access to:

  • Payment pages
  • Alert settings
  • Compare My Bill tools
  • Usage history

 

DEDICATED TO DROWNING PREVENTION

August is a good time for Arizona residents to ensure they are taking all necessary precautions and measures to combat the preventable tragedy of drowning. Too often, children lose their lives to drowning. That's why we're proud to partner with Phoenix Children's to provide water safety education to defend against more drownings.

Drowning prevention takes a village. We must all take responsibility for anyone around water. With summer to-do lists and Labor Day distractions, this month marks an especially dangerous time of year. Keep your family safe by following these tips:

  • Remove phones, tablets, TVs and other electronic distractions from around the pool.
  • Designate pool supervisors and have them take turns being on watch.
  • Purchase approved lifesaving devices, such as life jackets, and stow them around water.
  • Don't leave furniture or toys near a pool fence. Children may be tempted to climb them.
  • Check all door and window locks. Dog doors too. Leave nothing open that leads to a pool.
  • Learn how to perform CPR on infants, children and adults.

 

Labor Day holiday hours

Attention SRP Time-of-Use™, SRP EZ-3™, Electric Vehicle (EV), Residential Demand, Customer Generation, Customer Generation Time-of Use Export, Customer Average Demand and Customer Generation Electric Vehicle Export participants: All hours Sept. 2 will be lower-priced (off-peak) in observance of Labor Day. For the EV Price Plan, super off-peak hours are in effect from 11 p.m. to 5 a.m. every day.

 

Don't get burned by summer scams

Scammers tend to heat up this time of year and often target utility customers. From fraudulent phone calls to home visits, some scammers may even threaten to disconnect your power.

SRP wants customers to know how to identify and stop these scammers in their tracks. If you suspect someone at your door is impersonating an SRP representative, call (602) 236-8888 immediately. Protecting your personal information is one of our highest priorities.

Furthermore, please keep in mind that SRP does not accept bitcoin or prepaid credit cards. If you are ever asked to make a payment using either of these methods, it may be a telltale sign of a scam