How to read your meter

The SRP meter at your home monitors your daily power usage. Below are explanations of how to read each type of meter for our Basic, Time-of-Day, Customer Generation and Electric Vehicle (EV) price plan options.

Meters

Landis + Gyr

You can read this meter using the LCD display on the meter itself.

To read your kW demand, wait for the meter LCD display to cycle to code 10. The code is displayed in area 3 – see legend. Your maximum kW for the day will be displayed; this is the maximum average load over a 15 or 30-minute interval, depending on your price plan, for the day.

Code Description of reading  
0 Code 0 – Time of Day (HH.MM) Image of the REX Elster meter. REX meter readings
2 Code 2 – Date (MM DD YY)
3 Code 3 – Total kWh read (Includes on- and off-peak reads)
4 Code 4 – On-peak kWh
5 Code 5 – Off-peak kWh
7 Code 7 – Super off-peak kWh (EV price plan only)
10 Maximum kW – This is the maximum average load for the day taken over a 15 or 30-minute interval, depending on your price plan.
GSS Network status code for SRP meter technicians.

If you'd like to view historical daily reads for this meter, you may do so online using My Account.

Landis + Gyr solar meter

The Landis + Gyr meter also works for homes with a solar electric system. Indicators at the bottom of the readout show the flow of electricity.

Code Description of reading  
Left motion icon When the indicators are moving from right to left, your solar system is producing energy and sending it to SRP. Rex2 solar meter screen
Right motion icon When the indicators are moving from left to right, your home is purchasing power from the SRP system.
43* Total Exported Energy *Only applicable to customers on the Time-of-Use Export and EV Export solar price plans.
44* On-Peak Exported Energy
45* Off-Peak Exported Energy

Elster REX meters

Legend

Elster REX meters include the REX1, REX2 and REX2 solar meters.

Metered quantities: REX meters can display both energy and demand values. Energy values may be displayed with five digits. If the quantity requires fewer digits, leading zeros are used. If TOU metering is being used, the meters can display the energy quantity for each rate. The rate identifier shows the appropriate rate for each quantity.

Please refer to the images below to view sample displays that REX meters will cycle through. The codes and corresponding descriptions are as follows:

REX1

This meter can be read using the LCD on the meter itself.

Code Description of reading  
8888.88 Display test REX Elster meter REX meter readings
t Time of day (Military time)
kWh Total kWh read (includes on- and off-peak reads)
Rate A kWh On-peak kWh (TOU customers only)
Rate C kWh Off-peak kWh (TOU customers only)

If you'd like to view historical daily reads for this meter, you may do so online using My Account.

REX2

This meter can be read using the LCD on the meter itself.

Code Description of reading  
8888.88 Display test REX Elster meter REX meter readings
t Time of day (Military time)
kWh Total kWh read (includes on- and off-peak reads)
T A kWh On-peak kWh (TOU customers only)
T C kWh Off-peak kWh (TOU customers only)

If you'd like to view historical daily reads for this meter, you may do so online using My Account.

Elster A3T meter

This meter can be read using the LCD on the meter itself.

Code Description of reading  
888 Display test A3T Elster meter Legend A1-A3 Elster meter display
0 Time of day (Military time)
1 Day of week
2 Date
3 Total kWh
4 On-peak kWh (Rate A)
5 Off-peak kWh (Rate C)
7 Super off-peak kWh (Rate D - EV price plan only)
10 Maximum kW – This is the maximum average load for the day taken over a 15 or 30-minute interval, depending on your price plan.

If you'd like to view historical daily reads for this meter, you may do so online using My Account.

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Mechanical meters

SRP uses the following mechanical meters.

Older analog meters

Digital:
The digital meter displays numbers in four or five windows. If you have this meter, you simply record the numbers (for instance, in Figure 1, your reading would be 8304).

Dial:
Most SRP meters are dial-type meters that have four or five clock-like faces numbered in clockwise and counterclockwise directions (see Figure 2.). For these meters, you need to read the dials from right to left, according to the direction of the arrow. Follow these guidelines when reading the dials:

  • If the pointer is between two numbers, record the lowest number. (Unless it is 9 and 0, and then you should record the 9.)
  • If the pointer is directly on a number, look at the dial to the right. If the pointer is between 9 and 0, record the smaller number. If it is between 0 and 1, record the larger number.
  • To calculate usage, read the numbers you recorded for each dial from left to right (our example reading would be 9079). To determine how many kilowatt-hours (kWh) you have used, subtract the previous reading from the current reading and multiply the difference by the meter multiplier, which can be found on your meter.

If you have any questions about your meter, please call an SRP Customer Service Representative at (602) 236-8888.

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Damaged meters

Most meter problems are the result of vandalism, tampering, or an accident. If the protective glass cover or the seals on the meter are broken, it may not operate properly. Don't try to adjust or repair the meter. Instead, call a Customer Service Representative at (602) 236-8888.

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