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Apply for a customer service job on our customer care team

This is more than a job in a call center. It's an opportunity to launch your career serving more than 2 million customers with water and power each day. 

On this page:

    Our March 2025 hiring period is now open.
    See the details and apply below.

    Our hiring process

    We're currently seeking bilingual and English-speaking customer service representatives.

    Ready to get started? Here's what to expect:

    1. Submit your application by January 28, 2025.
    2. Complete the required online assessment.
    3. Upon passing the assessment, we'll schedule a phone interview for February 5, 2025.
    4. The top candidates will be invited to a fast-track interview on February 11, 2025.
    5. Selected individuals must pass a background check and drug screening.
    6. Offers will be sent by February 27, 2025.
    7. Training begins March 18, 2025; new hires will be scheduled to attend orientation and pick up computer equipment on March 17.

    If you have further questions about this process, please email staffing@srpnet.com or call (602) 236-4545.

    Why join our Customer Contact Center?

    • We're one of Arizona’s Most Admired Companies.
    • We offer excellent pay, a hybrid workplace and full benefits, including a pension and 401(k) with matching.
    • We offer paid training and tuition reimbursement programs.
    • We are dedicated to employee career development through frequent feedback and communication.
    • We care about the community and offer corporate volunteering programs as part of our culture.

    If you enjoy helping people and being recognized for your efforts, a customer service career at SRP may be for you. 

    SRP pays some of the Valley’s highest hourly rates for 24/7 call center jobs.

    SRP’s Contact Center supports a hybrid work environment with two days a week in the office and remaining scheduled days worked from home.

    When you land a job in the SRP Contact Center, you’ll start at the foundation, building skills and a network that give you the opportunity to grow your career to new heights.

    The Contact Center has a career ladder that all representatives are able to climb. After a year with the Contact Center, representatives are also eligible to apply for jobs within SRP’s other departments.

    In fact,16% of all SRP employees began in the Contact Center and went on to other jobs within the company.

    Benefits

    1. Top-notch pay at $28.24 per hour ($28.99 per hour for bilingual reps)
    2. Retirement pension
    3. Employee wellness programs
    4. Medical, dental and vision coverage
    5. Opportunity for annual bonus
    6. 401(k) with matching
    7. Paid holidays
    8. Undergraduate and graduate-level tuition reimbursement
    9. Hybrid work environment
    10. Family events
    11. Recreation center with fitness center
    12. Employee Resource Groups
    13. Development, training and networking
    14. Inclusive, innovative culture

    What it takes to get hired

    With SRP, you can find a job you want, not just a job you need. Several times a year, we hire cohorts of bilingual and English-speaking customer service representatives. Check back frequently for announcements! Each applicant can expect the following process:   

    • Apply
    • Complete an online assessment
    • Participate in a phone interview
    • Attend an in-person group interview
    • Pass a background check and drug screening

    Training and career development

    New representatives complete seven weeks of paid training at 40 hours/week. This training counts toward 16 college credits.

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