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Public Safety Power Shutoff

Another way SRP is helping reduce the risk of wildfires.

There are no Public Safety Power Shutoffs planned at this time.

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    Helping prevent wildfires

    As part of our continuous efforts to protect our communities and reduce the risk of wildfires, SRP is implementing a program called Public Safety Power Shutoff in high fire risk areas of our service territory.


    During a Public Safety Power Shutoff, SRP will temporarily shut off power in high fire risk areas when certain weather and vegetation conditions exist. This safety measure helps prevent electric equipment or debris from starting or contributing to a wildfire.  

    How does it work?

    Although the likelihood of a Public Safety Power Shutoff is low, during high-risk weather conditions, SRP will monitor several factors, including wind speed, humidity levels and vegetation conditions to determine if a Public Safety Power Shutoff is needed. If necessary, customers in affected areas can expect: 

    • SRP to provide advance notification of a Public Safety Power Shutoff, when possible, via phone, email, SRP social media channels and srp.net/psps.
    • Power to be restored once it’s safe to do so. The length of a Public Safety Power Shutoff depends on how long the weather conditions last and the time it takes for crews to physically inspect the deenergized power lines for debris and damage after the weather conditions subside. The outage may last longer if repairs are needed.

     

    How to prepare for any type of power outage

    Sign up for notifications

    Update your information in SRP My Account™ to ensure you receive notifications about potential outages and Public Safety Power Shutoffs in your area.

    If eligible, enroll in SRP’s Medical Preparedness Program for early notifications. Visit srp.net/medical to see if you qualify.

    If eligible, enroll in SRP’s Medical Preparedness Program for early notifications. Visit srp.net/medical to see if you qualify.

    Stay informed by signing up to receive emergency alerts from your county.

    Stay informed by signing up to receive emergency alerts from your county.

    Emergency plans

    • Create an emergency plan for each family member, including pets.
    • Store important phone numbers for medical providers, family, friends and SRP in your cellphone in addition to making hard copies.

    Resources on hand

    Have necessary resources ready:

    • Flashlights
    • Batteries
    • Radio
    • Nonperishable foods that are easy to prepare without power
    • Pet and baby food
    • At least one gallon of water per person, per day
    • First-aid kit
    • Family’s prescription medications, as well as a plan for storing medications requiring refrigeration or using medical devices needing power

    Learn more about power outage and storm safety tips. For questions, you can contact us at (602) 236-8888(602) 236-8888. We appreciate your support of our efforts to protect our communities from the risk of wildfire.  

    Tonto Basin Open House

    SRP invites the public to attend the in-person open house to learn more about the Public Safety Power Shutoff Program. Registration is recommended.


    Event Date & Time Event Location
    April 30, 5:30 pm Desert Community Christian Fellowship
    173 E. Stephens Way
    Tonto Basin, AZ 85553


    To register for the open house, email us at 2872line@srpnet.com or call (602) 236-2872(602) 236-2872.

    Register


    How SRP prepares for wildfire season

    • Our teams work with public safety partners, first responders and wildfire experts in your community to prevent, reduce and respond to wildfires. 
    • For your safety, prior to reenergizing high-voltage power lines in high fire risk areas, SRP conducts a visual inspection to ensure the lines are not damaged or in an unsafe condition.
    • As part of our efforts, we’re reducing the risk of wildfires from our equipment by: 
      • Inspecting more than 38,000 miles of power lines to clear overgrown vegetation
      • Creating defensible space by removing vegetation around poles and substations 
      • Using advanced technology to troubleshoot issues more quickly, reduce the number of customers impacted and decrease the duration of outages

    FAQ

    Find answers to the most frequently asked questions about SRP's Public Safety Power Shutoff Program.

    SRP is committed to public safety, and reducing the risk of wildfires is a top priority.​ Public Safety Power Shutoff, or PSPS, is a new program that SRP will implement in high fire risk areas of our service territory to help protect communities from the risk of wildfires.   

    During a PSPS, SRP will turn off power when certain fire weather conditions exist to help prevent electric equipment or debris from starting or contributing to a wildfire.  

    SRP conducted a wildfire threat analysis of its electrical system that evaluated multiple factors including meteorological conditions, fire fuels and the potential impact of a fire. This data helped us establish fire risk levels for different areas within our service territory.  

    SRP will monitor several factors to determine whether a PSPS is needed, including the condition of vegetation and brush in the area that could contribute to how quickly a fire would spread​, wind speed and humidity levels. Based on the established criteria, SRP expects that the likelihood of a PSPS occurring is very low. 

    A limited number of customers in the areas of Roosevelt Estates, Roosevelt Lake and Tonto Basin are in high fire risk areas of SRP’s service territory and could experience a PSPS. SRP has communicated directly with our customers in PSPS areas who could be impacted via email and the United States Postal Service.   

    SRP will use the contact information associated with a customer’s SRP account to notify them at least 48 hours in advance of a PSPS, when possible. Notifications may also be sent 24 hours before the PSPS, 12 hours before the PSPS, when the PSPS starts, when the PSPS ends or if the PSPS is canceled. Information regarding a PSPS will be distributed via phone, email, SRP social media channels and srp.net/psps.

    Customers, especially those in PSPS areas, are encouraged to update their contact information in SRP My Account™. 

    The length of a PSPS depends on how long the weather conditions last and the time it takes for crews to manually inspect the deenergized power lines for debris and damage after the weather conditions abate. This inspection must take place during daylight hours. The outage may also last longer if repairs are needed. Power will be restored once it is safe to do so. 

    SRP will provide advance personal notification of a PSPS to impacted customers enrolled in our Medical Preparedness Program so they can prepare for the outage. To learn more about the Medical Preparedness Program, please call SRP at (602) 236-3000(602) 236-3000. Our customer service representatives are available 24/7.    

    SRP has determined fire risk by individual circuits and sections of circuits. Circuits are the paths that deliver power to customers. One community can be served by multiple circuits, so even if homes are close together, they could be on different circuits or a different section of one circuit. 

    SRP reviews and analyzes data received from multiple sources to determine fire weather conditions in our high fire risk areas. These include SRP-owned weather stations located in Tonto Basin and near Roosevelt Lake and data provided by the United States Forest Service and the National Oceanic and Atmospheric Administration.

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