SRP M-Power® credit advances and accumulated debt
What happens if my meter runs out of credit?
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Usually, your meter will disconnect if you run out of credit. If that happens, you’ll need to make a purchase to restore power. (There is no fee for this.) There may be times when your power stays on even though your credit has run out. Read on to learn more.
What's a paydown balance?
Sometimes SRP M-Power customers may carry forward a portion of debt owed to SRP. This balance, called a paydown balance, will show on the SRP M-Power app as "Amount Owed to SRP." You can also view a paydown balance when you log in to SRP My Account™. This balance will get paid back over time through future purchases.
When you purchase power, a percentage of the purchase will go toward that balance until it is paid in full. The total balance owed will determine the percentage of future purchases that will go toward paying back the amount owed. If your total amount owed to SRP is:
- Less than $500, your paydown percentage will be 35%.
- Between $500 and $1,000, your paydown percentage will be 50%.
- More than $1,000, your paydown percentage will be 70%.
Common reasons for a paydown balance include startup costs, advances and balance transfers from a prior account.
If you have a balance with us, you can see the amount owed and pay it down in the SRP M-Power® App.
What's accumulated debt?
When your meter runs out of credit and your power stays on, any electricity you use is registered by the meter and will show on the SRP M-Power app. This can happen during “Friendly Credit” hours (8 p.m.–8 a.m.), Excessive Heat Warnings issued by the National Weather Service and holidays.
If you have accumulated debt, your next purchase must be enough to cover the debt and add credit to keep the power on.
What are "friendly credit" hours?
"Friendly credit" keeps your power on if your meter runs out of credit late at night. SRP will keep your power on between the hours of 8 p.m. and 8 a.m. If you run out of credit during these hours, you’ll need to make a purchase by 8 a.m. to make sure your power stays on after that time.
Any power used beyond what you have paid for will appear on your SRP M-Power app. Your purchase must be enough to cover the amount of accumulated debt and also add credit to keep the power on.
If you cannot make a purchase, call us at (602) 236-8888(602) 236-8888 to discuss options.
What's an advance?
If you’re having trouble making a purchase, you can request an advance. An advance is like a loan but with no interest or fees. It’s added to the balance of your account and paid back over time through future purchases. You can request an advance using the SRP M-Power mobile app, My Account, or by calling SRP at (602) 236-8888(602) 236-8888. With each future purchase you make, a percentage of the purchase will go toward paying back the advance balance.
A limited number of advances is allowed each month if your balance owed (see “paydown balance” below) is less than $300. If you’re having difficulty making a purchase for any reason, call us anytime at (602) 236-8888(602) 236-8888.
Requesting an advance through the SRP M-Power App is easy. Here’s what to do:
- Log in and tap the menu icon in the top left corner.
- Tap "Request an Advance" from the dropdown options.
- Review the Safety Statement and tap the "Submit Request" button.
We're here to help
Remember, our customer service representatives are here for you 24 hours a day, seven days a week. If you’re having difficulty making a purchase for any reason, call us at (602) 236-8888(602) 236-8888.
FAQs
"Friendly Credit" allows your power to stay on if your meter runs out of credit late at night. The cost for any power used after the credit on the meter has run out can be seen on your SRP M-Power app. A purchase should be made to cover any accumulated debt, as well as additional credit, to ensure there is no interruption in service.
Accumulated debt is any usage registered on your meter after your credit has run out and power remains on. Accumulated debt may occur during Friendly Credit hours, emergency credit, Excessive Heat Warnings and holidays. This amount can be found on your SRP M-Power app. A purchase should be made in an amount that will cover any accumulated debt, as well as additional credit, to ensure there is no interruption in service. When a purchase is made and then loaded to your meter, the amount of any accumulated debt will be subtracted from the value of the purchase that is loaded.
If you run out of credit, your meter will disconnect and you will need to make a purchase to restore power. If power remains on after credit runs out, your meter will track any usage and accumulate debt. The cost for any power used after credit on the meter has run out can be seen on the SRP M-Power app. For more details, see the previous question: What is accumulated debt?
Advances are temporary assistance that you can request using the M-Power mobile app or by calling SRP at (602) 236-8888(602) 236-8888. Advances are added to the balance of your account and are paid back automatically over time; with each future payment you make, 35% of the payment will go toward paying back the advance.
